Our Shipping, Returns, and Warranty
Shipping & Returns
Everything you need to know about getting your SHAAL to you — and what happens if it's not right.
Shipping
Every SHAAL is packed by hand and shipped from London or Paris, depending on your location. Orders are processed within 1–2 business days.
🇬🇧 United Kingdom
Express (1–2 days) £5
Standard (3-5 days) Free
🇪🇺 Europe, Norway & Switzerland
Standard (3–5 days) €12.50
Express (1–2 days) €25
Orders over €170 Free standard shipping
🇺🇸 United States & Canada
Standard (7–8 days) $15
Express (3–5 days) $40
Orders over $200 Free standard shipping
All delivery estimates begin after your order has been processed. During busy periods, processing may take an extra day.
Duties & taxes
For orders to the EU, Norway, Switzerland, and the United States, there are no additional duties or taxes to pay — everything is included at checkout. For Canadian orders, duties and taxes are calculated and collected at checkout so there are no surprise fees on delivery.
Not shipping to your country yet?
We're a small team, and right now we're focused on getting Drop 001 right for the UK, Europe, and North America.
We're working hard on opening up more shipping routes and partnering with warehouses so we can reach more of you. It's coming — we promise.
In the meantime, if you're really keen, drop us a line at greg@shaal.uk and we'll see what we can do.
Thank you for understanding. It means a lot.
Returns
We want you to be completely happy with your SHAAL. If it's not right, you have 30 days from the date you receive it to return it for a full refund.
How it works
Get in touch
Email us at greg@shaal.uk within 30 days of receiving your order. Let us know the reason for the return and we'll send you instructions.
Pack it up
Place the SHAAL back in its original packaging. It should be unworn, unwashed, and in the same condition you received it.
Ship it back
Send it to the address we provide. Return shipping costs are covered by the customer, unless the item arrived damaged or defective.
Get your refund
Once we receive and inspect the return, we'll process your refund within 5–7 business days to your original payment method.
A few things to note
Items must be returned within 30 days of receipt. Items that are worn, washed, or damaged by the customer cannot be returned. If your SHAAL arrived damaged or defective, email us with photos and we'll sort it out — no questions asked.
1 Year Craftsmanship Guarantee
Every SHAAL is covered for 1 year against defects in craftsmanship. If something isn't right with the weave, the stitching, or the material — we'll make it right. Email us anytime.
Questions?
If anything here isn't clear, or you have a situation that doesn't fit neatly into these boxes, just email us at greg@shaal.uk. We're real people and we'll get back to you quickly.